At Natloans we take market-leading service quality seriously. That is why we hold several key industry memberships and are recognised market leaders. So much so that in June 2014, Natloans spoke at the prominent MFAA Vehicle and Equipment Conference by way of invitation. This was great recognition of our achieving the MFAA Best Vehicle and Equipment Finance Broker award three years running.

Our licenses and memberships enable us to remain right up-to-the-minute in current and emerging industry best practice. Furthermore, these keep us wholly accountable to our customers – which is just what we want to be. Our Australian licenses and memberships include:

MFAA membership

Naturally you are seeking exceptional service and performance standards from your finance broker. So be sure to look for a member of the Mortgage and Finance Association of Australia (MFAA). The chief purpose of MFAA is to: ‘assist member credit advisers to develop, foster and promote the mortgage and finance industry in Australia’.

Over 10,000 professional credit advisers Australia-wide benefit from MFAA service and representation. And as the peak national industry body, MFAA sets the highest industry benchmarks for its members. Such standards are closely aligned with Natloans’ own commitment to service excellence. So what does this mean for Natloans clients? We adhere stringently to the industry Code of Practice. That means we champion borrower interests through:

  • Fair transparent business practices
  • Unerring regulatory compliance
  • Industry-leading professional standards

So when you work with Natloans, you can rest assured you are working with an industry leader.

FBAA member

Natloans is a member of the Finance Brokers Association of Australia (FBAA). This prominent national membership body prescribes professional practice standards specifically for finance brokers. Each and every one of our team abides by FBAA Code of Conduct and Code of Ethics. So you can rest assured you will enjoy ethical, transparent and dedicated service when you work with Natloans. Natloans has been a FBAA member since 2004.

AFG member

Finding ‘best fit’ finance is not simply about choice of lender and product. It is about the quality of choice in lender and product that you can access. Natloans is dedicated to delivering purpose-tailored finance matched to individual needs. That means working with a pool of Australia’s best lenders and financial products. So we are a member of the largest national aggregator, Australia Finance Group (AFG). As an AFG member we have access to leading financial solutions across Australia. Plus the freedom to tailor these to individual client needs.

Credit Ombudsman Service (COSL) member

ASIC is the national regulator for consumer credit and finance brokering. Borrowers are constantly seeking qualified and ethical brokers to source personalised finance solutions. So COSL provides an independent External Dispute Resolution Service that borrowers can use if their broker is a COSL member. Natloans is just such a member. We do offer a comprehensive dispute resolution process of our own. But our clients appreciate having the COSL alternative in the unlikely event that a dispute occurs and we are unable reach a resolution between us. The COSL dispute resolution service is free and straightforward.


Natloans Guarantees - "Customer Comes First"

Our Response Guarantee:

We are committed to delivering tailored solutions in a timely manner! To further show our commitment, we promise to respond to your enquiry within 60 minutes during business hours (AEST) or you will receive $100 off your next loan with us.

Our Price Guarantee:

We are serious about offering you the best deal! To further show our commitment, we guarantee that if you provide a cheaper written quote, we will match or beat this!

Our Satisfaction Guarantee:

In the unlikely event that you have any cause for dissatisfaction with the service provided by Natloans during your loan experience, please call us within seven days of settlement. We will happily rectify any service problems absolutely free of charge.

Of course, we also love hearing your positive feedback. Your comments are always welcome by telephone or to our website. Remember, our goal is to make your life easier.