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Testimonials

Testimonials: Our success stories

Naloans has a proven track record of success in obtaining smarter, more innovative solutions for our clients covering car loans, boat loans, bike loans, plant and equipment loans and insurance. We also have proven commitment to providing the best level of service. With over 40% of our business are from existing clients, we think we do a pretty good job!

Below are some of our more recent testimonials:

Toni Shave

Yes, very helpful, great experience. Always informed, everything was positive.

Michelle Douthie

15/10- Michelle is very helpful and understanding. She knows me as a customer and the way I think, her customer service is great. What I like is that she is organised and tells me exactly what I can and can't do with my budget etc and how to achieve what.

Mandy Lambert

Mandy was lovely, she went above what she had to in order to get my Nissan Maxima.

Mary Balzamo

Yes, everything was fine, efficient and professional.

Toni

Customer Service was excellent. Toni Shave is fantastic I felt that she went the extra mile for me.

Michelle Douthie

I would rate the service we received as being 10/10, can’t think of any improvement needed…..application process was easy, processing was easy, always had answers when we needed them, flexible, accountable in getting back to us, friendly and honest.

Mandy Lambert

Communication was excellent. At that moment I was under a lot of stress and Mandy made things really easy and uncomplicated.

Mary Balzamo

Before I came to Natloans neither my bank or another broker were willing to help me, but Mary changed that, she was great! I am a very satisfied client.

Mary Balzamo

Communication, Mary was excellent!

Michelle Douthie

Your better than 10, I will give you 100!

Mandy Lambert

I would have to give Mandy Lambert a 10 out of 10 she went above and beyond to make sure that my loan was approved prior to when I needed and even organised all my insurance for me. She was always keen to help me and was available whenever I needed her. She is a great asset to your business.

Toni Shave

Very Organised, process only took 2-3 days, efficient!!

Thanks for your time Toni,

We had a feeling it was a bit of an ask in this climate but worth a try.

Both Brad and myself can’t stop talking about how your service from the very first operator and then to yourself is well beyond our expectations. In regards to yourself, it has been a long time since I have spoken to someone who gives their all and has such enthusiasm within their role. We have and will do so in the future recommend you to anyone who is looking for a car loan.

Kind regards and best wishes.

Toni Shave

Thanks for this Toni and how you've managed this in a very
professional yet engaging and fun way! :)

Warm regards

Michelle Douthie

Hi Michelle,
Just thought I'd let you know the money has shown up in my account this morning. I am handing over the car etc before work to Neville. I really appreciate your help with the transaction, your friendly approach and professionalism made things happen so smoothly.
Thanks again!

Michelle Douthie

Thank you so much Michelle, that's great.
Thanks for all your amazing hard work and lovely attitude - it has been a real joy to deal with you, especially for someone like myself with a bad credit history and therefore a fear of credit suppliers!
Thanks again.

Michelle Douthie

Fast service, also everything that was promised at the beginning was done.

Mary Balzamo

I found my experience with Natloans to be a great one. 
Mary Balzamo was extremely helpful in achieving my goals in finding the right finance for my situation with the best possible rate too. Mary’s customer service was the best that I’ve every received in obtaining finance needs throughout my borrowing history. Mary is very down to earth person that can relate to her customers well and put them at ease that finance options will be the best that Natloans can provide.

Mandy Lambert

Her speed was great, getting back to with updates on time and always keeping me informed. Mandy gave the experience a personal touch, it wasn't like other finance consultants.

Mandy Lambert

Communication was unreal, her support and willingness to get the loan was great. 6 months ago I couldn't get a loan, however Mandy contacted me again and as a result I know had my new boat.

Hi Tony!

I have just taken a loan through your brokerage and I wanted to pass on my compliments in regards to the service provided by your team- especially Mandy Lambert for which nothing was too small a question to answer and her efforts on short notice were second to none.

Mandy’s efforts on my behalf were amazing- it’s a very refreshing change after dealing with other financial institutions who make you feel like you are nothing but a number- and one in particular who’s staff made it very clear that an enquiry on a loan was an impingement on their lazy afternoon and I should look to their website for any questions I might have.

You have a very good employee in Mandy and I will be dealing with your brokerage in the future.

Thanks Again!

James

Hi Michelle,

Just wanted to say a BIG THANKS for all of your help and maintenance over the past week while we have been getting the finance sorted for my new car. Last week started terribly with me writing off my car, then having had some credit issues long ago in the past that were still causing issues all hopes for a new loan were very low.

However you bought me fantastic news when you said I had been approved for a car loan and even better its at a reasonably good interest rate (in fact most places that said they would knock me back based on my credit history as I had explained it had higher rates)

The whole loan process was simple because it was so well explained. Michelle you are an extremely enthusiastic person and made me feel truly special as a customer. Fantastic customer service – even when things went slightly wrong with the contracts mean I will be recommending National Loan Solutions to anyone who will listen.

The best new – my new car is AWESOME. From the minute the turbo first spooled up I have the biggest stupidest grin on my face which hasn’t been wiped off since. I love it am truly appreciate of all your hard work throughout this week.

Thanks so very much, I am copying in the reception address as i would love others to see this feedback as it really is a job well done.

Regards,
Nicole

"wanted to email you and let you know the new car is a dream....still getting used to driving it as its so much bigger than a Hyundai....but also wanted to thank you for everything you did for me...and all the guidance you gave me so I could get the loan...THANK-YOU!
Have a fantastic day and just for a little information I start full time work on the 1st of June at Aldi! All things are happening. xxooxx"

"Thanks so much for all your assistance I really appreciate the opportunity to prove that I can stick to my repayments and rebuild my credit history.

Your help is greatly appreciated."

"thanks jo you dont have to apologise for the delay. i thank you for all that you have done. Your customer service has been exceptional and i greatly appreciate your assistance in obtaining this loan. speak to you soon."

“We would like to take this opportunity to thank you for all your hard work and extra effort put in to making sure this transaction was concluded in a timely and professional manner. The arrangements were made to cause least inconvenience to us the vendors and have made such an impression that we have taken of you and your companies name and would not hesitate to highly recommend you.”

“I recently utilized you to secure a loan for a Mazda 3 in Hobart. I just wanted to write and say that the service I received from Kate Gibbs was just fantastic and I very much appreciated all her help and advice. She was very prompt, helpful, very efficient and really provided exemplary customer service to somebody who was very new in terms of car loans so thank you very much Kate.”

“Just a big thank you to you Jo…..for all your help and diligence in assisting me getting a loan for a car I love. You really were great Jo and your kind nature and professionalism was really appreciated. Thanks again.”

“Dear Roslyn, just a little note to ‘Thank You’ for all the help with assisting me with my loan for my car. You were more than helpful and I cant thank you enough. Kind regards.”

“Thanks for all your help….its amazing what a difference it is to deal with professionals who care about service and promises….i cant recommend you highly enough.”

“I thank you and your trainee for the marvelous customer service that you provided and the efficiency you have both displayed in providing me with any information that I required. Well done and thank you!!!!”

“THANK YOU SO MUCH! I am sending you a little something to say thank you. I know I’ve been a headache. Have a great day.”

“Just a short email to thank you so very much for the professional, efficient and affective manner in which you recently dealt with my application for a motor cycle loan. Over the years I have dealt with many financial institutions, but never have I experienced such customer service excellence, kindness, consideration and friendliness, as I have with you. Still in shock at the ease of which you dealt with every aspect of my application, from arranging the insurance to delivery of the motor cycle only seven hours after signing the contracts. To use the word amazing to describe your ability and expertise Kate is an understatement and I am simply lost for words to express to you my gratitude for all you have done to make this a truly outstanding experience. Please forward this email to your highest level of management, I believe it is important to know what a wonderful job you do and how valuable you are as an employee.

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