Loan Testimonials

Testimonials: Our success stories

natloans has a proven track record of success in obtaining smarter, more innovative solutions for our clients covering car loans, boat loans, bike loans, plant and equipment loans and insurance. We also have proven commitment to providing the best level of service. With over 40% of our business are from existing clients, we think we do a pretty good job!

Below are some of our more recent testimonials:

Karen:

Excellent service. Everything was just fantastic, couldn't ask for better service or for any more support. That lady Karen is absolutely lovely.

Moore, L November 2011

Mandy:

Communication was great. She communicated everything really well. She did fantastic and kept in contact the whole way through which was great.

Franke, L November 2011

Michelle:

Michelle and the team at Nat Loans are great! I have been given lots of advice on what is and isn't a deal (most of the time it is a deal because they will come up with some kind of solution). They are always prompt with their replies and are great at getting applications in fast. Leasing settles and pays much faster than mortgages (my quickest being 1 week from working a deal to having cash in my account!), so throwing in the odd car deal has been a great for cash flow in my very young business.
I wouldn't hesitate in suggesting to other brokers that they should offer an extra product line via Nat Loans!
With regards,

John Ristevski November 2011

I have nothing but fantastic things to say about you guys I wouldn't consider looking anywhere else. Anytime I need a loan I come to you guys and Michelle looks after me brilliantly.

Dale, R November 2011

As mentioned above not only was I dealt with promptly but everyone I spoke with our communicated with was friendly and it was done fast.

Hoenstok, R November 2011

I really liked the way the staff returned my calls in a timely manner and very supportive of me when collecting and forwarding the appropriate details.

Brusnahan, B November 2011

Karen:

Karen was very helpful she understood the situation I was in and didn't judge and provided the information clearly and although I didn't get the car I originally wanted I am still happy with the end result.

Svajcer, L October 2011

I spoke to Karen who was a lovely lady and deserves all the praise she gets! She rang me to confirm things; she rang me to see how the car is going, great customer service.

Rigby, J October 2011

Couldn't have asked for anything better, kept me informed of the progress. We did have an issue with the lender and Karen really assisted and tried her hardest to sort it out and she gave me good advice which I really appreciated.

Carr, P October 2011

Just all the contact and to know what was going on, you guys had trouble with your phones but she gave me her mobile number and sorted everything out.

Morales, M October 2011

Mandy:

Mandy out of everyone from the other companies takes the time to explain it all and was the most honest about pros and cons of the different products where as everyone else just tried to sell me the products.

Davidson, T October 2011

Yes, sensational Mandy was magnificent got my details over the phone then the next day she said I had a loan with a nice interest through YMF and I was happy happy.

Young, A October 2011

Everything really, extremely diligent, good communication and friendly. She went out of her way to get me the finance and other places had tried like GE and my bank

Jarvis, S October 2011

Mandy did everything perfectly she made me feel very welcome and not just a customer.

Lees, J October 2011

Michelle:

Michelle was good, more than helpful and guided the whole way. She took out the intimidation of the process.

Schafrin, A October 2011

Michelle was excellent and great. Hassel free. When you can do stuff like that through email and phone so easily it's a great service.

Vernon, D October 2011

She was very professional always remained composed through some difficulties and yeah was excellent.

Bowker, K October 2011

She just bent over backwards which was great. She did everything & best of all she listened, she was great I could ring her anytime and she was always happy to help.

Griggs, B October 2011

Hi Michelle,
Just wanted to say a big thank you for all your help with the purchase of our camper van.
Everything went so smooth. I am sure we will enjoy many holidays and weekends in our new van.
You will be the first person I contact if I require any loans in the future.
Once again THANKYOU
Kind Regards

Derek and Michelle October 2011

Hello Michelle,
My name is Dennis, you helped me sort out my finance for a Toyota this week, i tried to call you but you're very busy so i couldn't get a hold of you. I just wanted to say a very big thank you for your help, and services......You were fantastic to deal with, very friendly and switched on......its good to know there's still people out there like yourself. So yeah, thanks a heap, take care

Dennis October 2011

Karen:

Hi. Karen, I'm not one for all this new age, tweeting, fan-dangled or whatever stuff and wouldn't know what to do, or say, or how !!
BUT !!!! what I do want to say to you personally is----thank you so much for all your help.
It is rare these days to get the kind of personal, friendly assistance you have given me recently. Let's face it, it's hard enough to get this kind of service face to face, let alone over the W.W.W. with someone I’ve never met !!!
I was talking to Steve from Ace Scooters today who also said he was very impressed with your personable approach and how easy it was doing business with you.
I have ridden motor bikes and scooters for many years, to many to remember really but I will indeed ride safely and enjoy it all the more as a result of this experience.
Thanks again

Morgan-hobb, L September 2011

Yes, yeah it was really good I had Karen she was awesome she helped me out with everything she was great.

Hargrave, C September 2011

Yes, Amazing! I had Karen budge she's awesome really awesome very thorough and her contact was very high. Communication was incredible.

Huebner, N September 2011

Mandy:

September 2011

Good afternoon Mandy,
I would like to provide you with my feedback as the Natloans customer.
I applied for a car loan through Natloans early this week and I am glad to inform you that I was given a great customer service by Mandy.
I like the fact they way she communicated with me as I was kept in informed of each step of my application progress and my questions were answered promptly.
As a customer I always embrace good customer service that's why I requested your email so I can provide you with my feedback.
I think Natloans should be very proud of Mandy.
I believe if all of us would serve people as Mandy, our customers would be very happy.
Thank you for your time.
Kind regards

Nyongo, A September 2011

You guys are all great I couldn't fault you. Everything was good & perfect the service was really good. Put it this way if I need another loan I'll use you again.

Filo, D September 2011

If Mandy wasn't there I wouldn't get finance with you guys, she finances all my toys and I follow her from company to company. She is just so helpful and gives me competitive rates.

Mijatovic, M September 2011

Michelle:

She was very clear & explained everything easily. Nice and simple and very easy to get along with and talk to.

Aiossa, M September 2011

Michelle has been great to deal with and I have dealt with her every time, she's very efficient and always keeps you updated which makes it heaps easier. She's very professional and gives a lot of feedback throughout the process & gets done what she says she will.

Yoffa, S September 2011

Karen:

Karen was excellent to deal with. Having her great personal touch made the transactions much better than dealing direct w banks. Karen was 10/10!

Salisbury, T August 2011

Fantastic, The service was absolutely awesome. I hardly blinked and everything was sorted. I felt comfortable about everything I needed to know. I had any questions they we answered promptly and professionally.

Bickford, G August 2011

The biggest and best thing was the speed. Usually these things can take weeks and certainly not days. But achieving days, I will certainly look at Natloans for future financing.

Bickford, G August 2011

Mandy:

Mandy was really helpful, really good, there wasn't much she didn't know like she didn't have to research anything she knew it all at the top off her head.

Meddings, M August 2011

Mandy was a real help, she chased up everything, and organised everything I didn't really have to do anything just sign the contracts and stuff.

Francis, D August 2011

It was Michelle who I used. She just kept going and going I had pretty bad credit and no one would help me but yeah she just kept going and never backed down and got me there.

Richardson, A August 2011

She needed info and I sent it through as soon as I possibly could, and as soon as I gave her the info it took 3 days to go through & I had the car at the end of week. It's great I had credit issues in the past, I was a discharged part 9 bankrupt and it's given me a chance to start over. I don't know how but she pulled some strings and helped me out.

Mc Donald, R August 2011

Everything was really good, there was nothing that was to much of bother or a trouble to you.

Guest, K August 2011

Very efficient and prompt, I would especially like to thank Michelle for her excellent communication and outstanding work; she is no doubt an asset to your company.

Sagin, E August 2011

Michelle:

Yes, fantastic, a couple of other brokers tried to get me a loan but Michelle pulled through ,they were helpless the other lot.

Treck, H August 2011

My experience with Michelle has the following positive points:

Highly proactive and responsive
Consistent with communication
Great customer service: successful combination of professionalism and personal attributes - made me feel as if I was her only customer
Dedication: continued to work on my case even after hours, rather than waiting for the next working day
Value-add: able to offer additional services (insurance, etc) and follow up on it Negotiations and discussions on my behalf with the dealer and insurance companies
Flexible: able to give me various options on how to save money on my insurance and push the process through quick.

Peric, A August 2011

I was very fortunate to be looked after by Michelle Douthie. She gave me a lot of confidence with the whole process & was always quick to respond with any questions I had. Communication was excellent. She knew her products very well; including offering extra options & made the entire loan application straightforward

Mc Credie, J August 2011

Hi Michelle, Just a quick email to express our thanks once again for you great service and attention to detail. As always you have done a great job. I hope you got well paid for the late finish yesterday. We will be in contact with you next time we need finance. We are going to pick up the new Ranger this morning for the dealer.

Flanagan, M August 2011

Just the general way the application was done, the way she put the application together for success, she thought I was worthy of the loan. Top marks for that.

Bridgeman, J August 2011

Mandy:

10 Mandy was fantastic she did everything she possibly could went above and beyond.

Saunders, A & S August 2011

It went through for ages because it was an import. Mandy went above and beyond, she gave me heaps of info, I also just rang a couple of times just for advice.

Phillip, M & E August 2011

Michelle:

The customer service was perfect, it felt like we weren’t just a number really good people skills.

Marino, V July 2011

Absolutely 10 I dealt with Michelle such a pleasured experience, getting a loan was hard as it is with all the personal stuff but she was quick and to the point, she was pleasant and brought a human touch.

Mercado, J July 2011

Mandy:

Yes Easy Hassel free and great communication skills from the broker no complaints. Mandy was great explained everything.

Aitken, S July 2011

I found the service very helpful and they even arranged my car insurance for me so I had nothing to worry about.

Hanley, B July 2011

Michelle:

I was very happy with Michelle, On the day it was settling she was very much under the pump and so others would contact me on behalf of her to update me, so yeah the communication felt like I could always get someone, always got answered, the Level of communication I was very happy about.

Hancock, M June 2011

I was really impressed, Just how friendly they were , I was a expecting the worst because I had previous credit problems but they made it a very good experience, they were friendly unlike some of the major banks who sort of talk down to you.

Robinson, A June 2011

Karen:

I felt like I was handled quite personally actually talking to someone instead of a computer & for someone like me I hate automated services , even when I was dealing with Toni shave at the start she was very thorough . Karen went above and beyond.

Farmer, J June 2011

I had a loan with you guys when you were Aussie, this time was great, fantastic couldn't ask for anything better, not an issue had perfect results throughout the whole thing, excellent service.

Dobson, S June 2011

Mandy:

They were great, everything was fast and quickly explained, I had little prior knowledge & she was able to give info and direct me to the best options. I find her approach very down to earth and friendly, you can ask her very honest questions and she explains everything well, her approach is very hands on.

Cullen, D June 2011

She was just very punctual with everything, she did explain everything quite well except for the stamp duty, helped find me a car, she was really down to earth & easy to talk to which is worth the world.

Black, C June 2011

Perfect really good actually, it was fast I got a pretty good deal too and I'm very happy with the service.

Desilva, M June 2011

Michelle:

Michelle was fantastic always returning calls kept me up to date, she did all the paperwork and got me to sign them easy, she was great the whole way, I was very impressed by how fast things went ,I will definitely go through Natloans again, the rate even bet the rate of the bank I've banked with for 20 years.

Salisbury, M May 2011

I had Michelle Douthie from Cheltenham office, deal with my loan request and she was so helpful she worked really fast she explained everything thoroughly so I understood. She was really well mannered and pleasant to deal with. I think she new what she was talking about and really was passionate about helping her clients. She is a real asset to your company. The best service I've had ever. Well done Michelle.

Saultry, R May 2011

Karen:

Customer service was 10/10 Karen was great to deal with.

Pillay, V May 2011

It was a pleasure working with this lady that took care of me.

Sting, S May 2011

Mandy:

Yes, yea it was really Mandy who looked after our loan she was probably the best example of customer service we have seen in a long time, she was awesome she went that extra mile, she was just awesome, yeah she was great.

Hawtree, R May 2011

Mandy just did her homework and shopped really well for me.

Jones, S May 2011

Michelle:

Follow ups were great. Michelle would call as promised, even if it were to tell me that she hasn't heard anything. I think follow up is important to keep everyone informed and not keep the customer waiting. Michelle was excellent.

Robert L April 2011

Karen:

Karen kept me well informed, she was helpful, got back to me very quickly with my many questions and was always available, I was very impressed by her.

Claire B April 2011

Mandy:

No complaints! Mandy was brilliant, she has a great personality and was really helpful. She got everything sorted. I'd like to that you all!

Rose S April 2011

Michelle:

Hi Michelle,
Documents will be posted to you tonight. Thank you once again for your friendly, efficient and professional service. It was a pleasure dealing with you.

Martha D March 2011

Mandy:

I give Mandy at least 9/10 - she can't do anything more better. Even now if I have any questions she answers them for me.

She answered my calls all the time no matter what as long as she was at work, she explained everything and in detail. And Gave good advice on which car I should and shouldn't purchase.

Jerry C March 2011

Toni:

Toni's response times were very good, all information was clear and was a smooth ride.

Werner L March 2011

Karen:

I would absolutely recommend you (Karen), particularly to people with businesses. Your communication and realistic approach to business matters were excellent!

Dennis, B March 2011

Michelle:

What I really like about your group is you take control and make it happen. I know you need details and if we take the time to have it all together there are no hassles. In fact the second time around they used most of our details from our first encounter and we then updated where possible.

S.Toister February 2011

Mandy:

The customer service I have received from Mandy is fantastic, I have not had any dealings with anyone else at your organisation. At the risk of sounding rude Mandy has looked after my personal finance for three years now, I have been so pleased with the service i have received that i am considering putting some of our company's finance needs through her, so my view is that wherever she goes, we go.

M Mijatovic February 2011

Toni:

We were pleased with everything, service was great and i liked the way that you follow up your clients to see whether they have found another car.

M McHen February 2011

Karen:

Service was exceptional, brilliant!! Everything was good!

D Greer February 2011

Michelle:

Excellent. Michelle helped me with all the minor details and was very supportive.

Brian M January 2011

Mandy:

Mandy was very responsive, she answered my questions timely and effectively.

Michael M January 2011

Toni:

10/10, Toni was a great help and have to say her customer services was the best I have had in a long time. I would like to let her know how much I appreciated her help and services. She went beyond what most people do.

Christine T January 2011

Karen:

The service was highly professional, friendly, efficient and highly commendable. I was pleasantly surprised as I have previously only dealt with the major banks on financial matters and did not realise that smaller institutions can be better in providing financial services.

Christopher A January 2011

Karen Budge:

Karen went above and beyond, she was extremely helpful and chased up everything!

Atkinson K, December 2010

Mandy:

Mandy was great. I was very happy with the price, there wasn't a better deal!

Binks T, December 2010

Michelle Douthie:

Thanks again for your continued support we really appreciate the professional & pleasant manner in which you processed our application and multiple questions.

Bury M, December 2010

Toni Shave:

Toni was excellent, she was very good at her job! Response times were fast and so was turnaround.

Summe A, December 2010

Michelle Douthie:

Excellent. Michelle helped me with all the minor details and was very supportive.

Brian M 30th, November 2010

Mandy:

Mandy was very responsive, she answered my questions timely and effectively

Michael M 27th, November 2010

Toni Shave:

10/10, Toni was a great help and have to say her customer services was the best I have had in a long time. I would like to let her know how much I appreciated her help and services. She went beyond what most people do.

Christine T 18th, November 2010

Karen Budge:

The service was highly professional, friendly, efficient and highly commendable. I was pleasantly surprised as I have previously only dealt with the major banks on financial matters and did not realise that smaller institutions can be better in providing financial services.

Christopher A 15th, November 2010

Karen Budge:

Karen went above and beyond, she was extremely helpful and chased up everything!

Atkinson K 29th, October 2010

Mandy

Mandy was great. I was very happy with the price, there wasn't a better deal!

Binks T 20th, October 2010

Michelle Douthie

Thanks again for your continued support we really appreciate the professional & pleasant manner in which you processed our application and multiple question

Bury M 17th, October 2010

Toni Shave:

Toni was excellent, she was very good at her job! Response times were fast and so was turnaround.

Summe A 12th, October 2010

Karen Budge

Karen went over and beyond expectations! She found me a very good deal and was flexible as to what lender to use!

Andrew H 29th, September 2010

Mandy

Mandy was very knowledgeable and explained everything to me thoroughly.

Julie W 26th, September 2010

Michelle Douthie

Michelle went all the way to help me!

Huu N 19th, September 2010

Toni Shave

Yes, my first time with natloans. Very easy to deal with and prompt finance approval.

Matthew O 17th, September 2010

Toni Shave

Toni was superb, brilliant! Everything she did was professional and she was confident!

Carol S 31st, August 2010

Mandy

Hi Mandy,
I wanted to thank you once again for all the help you gave us and for your persistence. We are loving our new car and cant thank you enough!

Angie & Junior M 27th, August 2010

Karen Budge

Service was terrific. A big thank you to Karen, she was ever so helpful, very friendly & personal.”

Michelle W 26th, August 2010

Michelle Douthie

Hi Michelle,
Many thanks again for all the work last week. The bike is great and I am a pretty happy chap at the moment. Couple of pic's of my daughters checking out the bike.

Rob D 15th, August 2010

Karen Budge

Everything was superb. I am very busy at work and Karen could speak with my wife which made things so much easier and convenient for me.

Andrew D 30th, July 2010

Mandy

Communication, patience with my blonde moments and with my busy schedule i was so hard to get in contact with. Mandy was great super friendly and efficient.

N Walton 26th, July 2010

Michelle Douthie

Very good communication through phone and email. Her level of understanding was great, stepped me through what I had to do.

D Neal 20th, July 2010

Toni Shave

We applied earlier during the year but didn't end up going ahead with that loan. We came back to you when we found our car this time round due to being happy with the service.

J Taylor 19th, July 2010

Karen Budge

Everything was excellent, went smoothly.

S Potticary 12th, July 2010

Mary Balzamo

Mary was responsive, tried to find the best deal! Very friendly and clear, she was a good rep to deal with.

Alain S 25th, June 2010

Mandy

No complaints! Mandy was brilliant, she has a great personality and was really helpful. She got everything sorted! I'd like to thankyou all!

Rose S 22nd, June 2010

Michelle Douthie

Communication was great, Michelle a great people skills. One month ago I couldn't get a loan, but Michelle contacted me after and arranged my loan, doing everything she could.

Jamie S 17th, June 2010

Toni Shave

Overall service was great!

Corey C 14th, June 2010

Karen Budge

Customer Service was good. Communication was efficient, even leaving messages was good. Some companies never pass on messages.

Bennett M 8th, June 2010

Toni Shave

Yes, very helpful, great experience. Always informed, everything was positive.

Corey C 26th, April 2010

Michelle Douthie

15/10- Michelle is very helpful and understanding. She knows me as a customer and the way I think, her customer service is great. What I like is that she is organised and tells me exactly what I can and can't do with my budget etc and how to achieve what.

Mark J 16th, April 2010

Mandy

Mandy was lovely, she went above what she had to in order to get my Nissan Maxima.

Marlene M 14th, April 2010

Mary Balzamo

Yes, everything was fine, efficient and professional.

Nicole R 9th, April 2010

Toni

Customer Service was excellent. Toni Shave is fantastic I felt that she went the extra mile for me.

Jeremy B 6th, April 2010

Michelle Douthie

I would rate the service we received as being 10/10, can’t think of any improvement needed…..application process was easy, processing was easy, always had answers when we needed them, flexible, accountable in getting back to us, friendly and honest.

Allan F 15th, April 2010

Mandy

Communication was excellent. At that moment I was under a lot of stress and Mandy made things really easy and uncomplicated.

Shaun A 12th, April 2010

Mary Balzamo

Before I came to natloans neither my bank or another broker were willing to help me, but Mary changed that, she was great! I am a very satisfied client.

Daniel R 9th, April 2010

Mary Balzamo

Communication, Mary was excellent!

Shirley P 23rd, March 2010

Michelle Douthie

Your better than 10, I will give you 100!

Chris W 15th, March 2010

Mandy

I would have to give Mandy a 10 out of 10 she went above and beyond to make sure that my loan was approved prior to when I needed and even organised all my insurance for me. She was always keen to help me and was available whenever I needed her. She is a great asset to your business.

Natasha S 10th, March 2010

Toni Shave

Very Organised, process only took 2-3 days, efficient!!

Sharn B 11th, March 2010

Thanks for your time Toni,

We had a feeling it was a bit of an ask in this climate but worth a try.

Both Brad and myself can’t stop talking about how your service from the very first operator and then to yourself is well beyond our expectations. In regards to yourself, it has been a long time since I have spoken to someone who gives their all and has such enthusiasm within their role. We have and will do so in the future recommend you to anyone who is looking for a car loan.

Kind regards and best wishes.

Toni Shave

Cassandra C 23rd, February 2010

Thanks for this Toni and how you've managed this in a very
professional yet engaging and fun way! :)

Warm regards

Andrew 20th, February 2010

Michelle Douthie

Hi Michelle,
Just thought I'd let you know the money has shown up in my account this morning. I am handing over the car etc before work to Neville. I really appreciate your help with the transaction, your friendly approach and professionalism made things happen so smoothly.
Thanks again!

Amy M 24th, February 2010

Michelle Douthie

Thank you so much Michelle, that's great.
Thanks for all your amazing hard work and lovely attitude - it has been a real joy to deal with you, especially for someone like myself with a bad credit history and therefore a fear of credit suppliers!
Thanks again.

Alison P 22nd, February 2010

Michelle Douthie

Fast service, also everything that was promised at the beginning was done.

Samuel K 20th, February 2010

Mary Balzamo

I found my experience with natloans to be a great one. 
Mary Balzamo was extremely helpful in achieving my goals in finding the right finance for my situation with the best possible rate too. Mary’s customer service was the best that I’ve every received in obtaining finance needs throughout my borrowing history. Mary is very down to earth person that can relate to her customers well and put them at ease that finance options will be the best that natloans can provide.

Belinda T 9th, February 2010

Mandy

Her speed was great, getting back to with updates on time and always keeping me informed. Mandy gave the experience a personal touch, it wasn't like other finance consultants.

Ryan M 14th, February 2010

Mandy

Communication was unreal, her support and willingness to get the loan was great. 6 months ago I couldn't get a loan, however Mandy contacted me again and as a result I know had my new boat.

Bruce M 12th, February 2010

Hi Tony!

I have just taken a loan through your brokerage and I wanted to pass on my compliments in regards to the service provided by your team- especially Mandy for which nothing was too small a question to answer and her efforts on short notice were second to none.

Mandy’s efforts on my behalf were amazing- it’s a very refreshing change after dealing with other financial institutions who make you feel like you are nothing but a number- and one in particular who’s staff made it very clear that an enquiry on a loan was an impingement on their lazy afternoon and I should look to their website for any questions I might have.

You have a very good employee in Mandy and I will be dealing with your brokerage in the future.

Thanks Again!

James

James Warwick 15th, October 2009

Hi Michelle,

Just wanted to say a BIG THANKS for all of your help and maintenance over the past week while we have been getting the finance sorted for my new car. Last week started terribly with me writing off my car, then having had some credit issues long ago in the past that were still causing issues all hopes for a new loan were very low.

However you bought me fantastic news when you said I had been approved for a car loan and even better its at a reasonably good interest rate (in fact most places that said they would knock me back based on my credit history as I had explained it had higher rates)

The whole loan process was simple because it was so well explained. Michelle you are an extremely enthusiastic person and made me feel truly special as a customer. Fantastic customer service – even when things went slightly wrong with the contracts mean I will be recommending natloans to anyone who will listen.

The best new – my new car is AWESOME. From the minute the turbo first spooled up I have the biggest stupidest grin on my face which hasn’t been wiped off since. I love it am truly appreciate of all your hard work throughout this week.

Thanks so very much, I am copying in the reception address as i would love others to see this feedback as it really is a job well done.

Regards,
Nicole

Nicole Answer 18 July 2008

"wanted to email you and let you know the new car is a dream....still getting used to driving it as its so much bigger than a Hyundai....but also wanted to thank you for everything you did for me...and all the guidance you gave me so I could get the loan...THANK-YOU!
Have a fantastic day and just for a little information I start full time work on the 1st of June at Aldi! All things are happening. xxooxx"

Annie Rundell 12th, May 2008

"Thanks so much for all your assistance I really appreciate the opportunity to prove that I can stick to my repayments and rebuild my credit history.

Your help is greatly appreciated."

Kimberley Goldsworthy 5th, May 2008

"thanks jo you dont have to apologise for the delay. i thank you for all that you have done. Your customer service has been exceptional and i greatly appreciate your assistance in obtaining this loan. speak to you soon."

Sal Ken 5th, May 2008

“We would like to take this opportunity to thank you for all your hard work and extra effort put in to making sure this transaction was concluded in a timely and professional manner. The arrangements were made to cause least inconvenience to us the vendors and have made such an impression that we have taken of you and your companies name and would not hesitate to highly recommend you.”

Gene Bernard 23rd, November 2007

“I recently utilized you to secure a loan for a Mazda 3 in Hobart. I just wanted to write and say that the service I received from Kate Gibbs was just fantastic and I very much appreciated all her help and advice. She was very prompt, helpful, very efficient and really provided exemplary customer service to somebody who was very new in terms of car loans so thank you very much Kate.”

Nathan Churchs, 1st October 2007

“Just a big thank you to you Jo…..for all your help and diligence in assisting me getting a loan for a car I love. You really were great Jo and your kind nature and professionalism was really appreciated. Thanks again.”

Shane Seneviratne, 24th July 2007

“Dear Roslyn, just a little note to ‘Thank You’ for all the help with assisting me with my loan for my car. You were more than helpful and I cant thank you enough. Kind regards.”

Marge Weston, 8th May 2007

“Thanks for all your help….its amazing what a difference it is to deal with professionals who care about service and promises….i cant recommend you highly enough.”

Guy Fitzroy, Lolitas Catering, 15th March 2007

“I thank you and your trainee for the marvelous customer service that you provided and the efficiency you have both displayed in providing me with any information that I required. Well done and thank you!!!!”

Amanda Reed, Mt Buller Resort Management, 5th February 2007

“THANK YOU SO MUCH! I am sending you a little something to say thank you. I know I’ve been a headache. Have a great day.”

Tony Tyquin, 30th May 2007

“Just a short email to thank you so very much for the professional, efficient and affective manner in which you recently dealt with my application for a motor cycle loan. Over the years I have dealt with many financial institutions, but never have I experienced such customer service excellence, kindness, consideration and friendliness, as I have with you. Still in shock at the ease of which you dealt with every aspect of my application, from arranging the insurance to delivery of the motor cycle only seven hours after signing the contracts. To use the word amazing to describe your ability and expertise Kate is an understatement and I am simply lost for words to express to you my gratitude for all you have done to make this a truly outstanding experience. Please forward this email to your highest level of management, I believe it is important to know what a wonderful job you do and how valuable you are as an employee.

Warmest regards.” Mark Cain, 22nd December 2007